Shipping policy
Order Processing & Dispatch
We prepare and ship out all orders within 1–3 business days after payment validation, minimizing customer waiting time to ensure you receive your items in a timely manner.
International Shipping & Delivery Time
Our standard international shipping typically takes 7–13 days to reach most destinations worldwide. Delivery timelines are estimated and may vary based on location and local customs clearance. You can choose the rush shipping option at checkout for expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost will be clearly shown at checkout before payment, with absolutely no hidden fees.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes assessed by local customs authorities. All such charges are the sole responsibility of the order recipient. We suggest checking your local import policies prior to placing orders to avoid unexpected extra expenses.
Packaging & Shipping Protection
We use high-strength, shock-resistant packaging materials to protect your items and maintain the freshness of perishable products throughout transit.
Optional shipping insurance is offered at checkout for all high-value orders, providing extra security and peace of mind during shipment.
Delivery Inspection & After-Sales Service
Please inspect your package carefully upon delivery. If you find any packaging damage, leakage or severe deformation, take photos as evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are discovered after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and offer suitable return, exchange or other proper solutions.
Customer Support
If you have any questions about shipping procedures, customs matters or delivery progress, our support team is always ready to help. Feel free to reach out for prompt assistance via email: contact@gabrspace.shop or phone: +64 22 693 0184.
Thank you for choosing GABRIEL KAI SAWYER! We continually optimize our logistics to provide a faster, safer and worry-free shopping experience for all customers.